Triton Express (Pty) Ltd Jobs & Vacancies

Triton Express (Pty) Ltd is looking to hire a customer service personnel.  Please refer to the minimum requirements, duties, and responsibilities below for further information.

Requirements

  • Grade 12 (Matric) – Minimum
  • Studying towards certificate in customer care / call centre management would be beneficial
  • 3 years working experience within call centre environment
  • 2 years general clerical experience
  • Basic understanding of Freightware or similar freight management system
  • Excellent geographical location skills would be beneficial
  • Ability to work with both mass and volumetric weightings
  • Excellent verbal and written communication skills
  • Computer literate – specific software applications: MS Word, Excel, Ms Outlook

Responsibilities

  • Conducting daily customer service level survey’s by making daily telephonic contact, questioning and recording responses
  • Ensuring that collection requests are logged correctly on the collection/approval site.
  • Preparing freight quotations by requesting and processing freightware data (A/c no., area senders & receivers), service levels, quotations, dimensions, weights,), faxing printed quotation(s) to customers
  • Investigating and resolving queries / problems through waybill and discrepancy report. Analysing, verifying, and determining status, communicating such finding to customers
  • Maintaining / supplying customer stationery
  • Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel)
  • Advising customers and communicating with branches regarding misroutes
  • Checking scanning details; updating master record information, recording bay schedules in the master report; reviewing endorsed waybills via claims and administering claims procedure

Company

Triton Express (Pty) Ltd

Salary Range

R15 000 – R18 000 a month

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