Petra Diamonds Limited is one of the world’s leading suppliers of rough diamonds and one of the largest independent diamond groups by resource. Has an open vacancy for a qualified ICT Support Officer. Please refer to the minimum requirements, duties, and responsibilities below for further information.
- Grade 12
- CompTIA A+ and N+ Certificates / Recognised Certificate in Computer Studies
- CCNA certified
- MCSE – Microsoft Certified Systems Engineer
- Minimum of 2 years’ experience as an ICT Technician
- Valid driver’s license
- Record and action user problems, incidents and requests
- Provide first line problem solving to end-users
- Evaluate hardware and software problems and request / take appropriate action
- Diagnose network problems/plan and execute solutions
- Responsible for all ICT related equipment, adhering to policies, maintaining asset registers
- Facilitating all warranty claims/exchanges
- Maintain Active Directory objects
- Build, manage and maintain healthy internal relationships with users
- Ensure adherence to Company Security & SHE policies, procedures, and legal requirements.