Hewlett Packard Jobs & Vacancies

Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people’s relentless commitment to partner, innovate and act. An opportunity for a Customer Solution Center to join our innovative team has arisen. Please refer to the minimum requirements, duties, and responsibilities below for further information.

Requirements

  • First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
  • 5-7 years of experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported.
  • Advanced troubleshooting skills in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Advanced Software and hardware knowledge of computing, storage, and peripheral devices.

Responsibilities

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)…
  • Proactively assist internal or external businesses and end-users to avoid or reduce problem occurrence.
  • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.

Company

Hewlett Packard Enterprise

Salary Range

Market Related

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