Customer Service Agent Jobs & Vacancies

MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company. We are seeking to recruit a Customer Service Agent within the Customer Service Department. Please refer to the minimum requirements, duties, and responsibilities below for further information.

Requirements

• Matric.
• Postgraduate qualification (diploma/certificate/degree in any field)
• Call Centre courses/certificates will be an advantage
• Fully Computer Literate.
• 3 – 5 Years Call Centre Experience (mandatory).
• Knowledge of the Motor Industry (Advantageous).

Responsibilities

• Close monitor of distribution (branch or client-specific)
• Close monitor of collections and returns (branch or client-specific)
• Arrange all special deliveries/collections
• Reporting
• Compile reports – specific criteria (POD/consumer/outlying returns etc.
• Provide statistical information on distribution parameters/delivery conformance
• Control delivery schedules and conformance performance parameters
• Delivery queries
• Provide client with prompt feedback on late deliveries incorrect addresses, lost consignments etc.
• Investigate and report on delivery exceptions
• Co-ordinate all sensitive promotional distributions

Company

MotoVantage

Salary Range

R5 000 – R9 000 a month

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