Capfin Jobs & Vacancies

Capfin has an exciting & challenging position for an experienced  Contact Centre Consultant is highly meticulous and enjoys working in a pressurized environment. Please refer to the minimum requirements, duties, and responsibilities below for further information.

Requirements

  • Grade 12
  • Minimum of 6-month Contact Centre experience
  • Minimum of 6 months customer-facing retail experience
  • Must be fluent in one of the following languages: Sepedi (Northern Sotho), Tshivenda, Swati, Xitsonga and Ndebele (not negotiable)

Responsibilities

  • Operational Productivity – As per the KPI, this includes average talk time, break adherence, schedule adherence, attendance, and customer satisfaction.
  • Quality of work: Achieve and maintain good QA scores by making calls to customers who applied for a loan. Conduct telephonic interaction with the customer in accordance with the Captiv8 script and company policies. Capture the customer’s information correctly on the system. Close the call professionally.
  • Quality team member: Ensure adherence to schedule. Have a good attendance record and comply with company policies, procedures, and practices including the House Rules. Attend meetings, training interventions, and QA workshops and QA feedback sessions.
  • Service Quality: Achieve good customer satisfaction survey scores. Update customer information on the Captiv8 system. Make and answer calls from a customer in accordance with the Capfin policy.
  • Teamwork: Have a positive impact on the team by being involved in team activities. Ensure that behavior is alignment with the Company values.

Company

Capfin

Salary Range

R14 000 – R14 500 a month

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